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Troubleshooting common problems

Installation

Smart Screen

IGOOR’s association is not yet certified as a software publisher. SmartScreen may therefore prevent you from starting the installation process at all and display this popup:

../assets/smartscreen.webp SOLUTION: Click “More information” and then “Run anyway”.

Antivirus

At the end of the installation process, the application may fail to launch because of a false positive virus detection by Windows or your antivirus. A popup opens and informs you that the application has been recognized as a virus.

SOLUTION: Run the software installation as an administrator by right‑clicking the application’s icon and selecting “Run as administrator” in the context menu that appears.

Smart screen

Using the application

Poor display in the application

If your daily‑needs screen looks like this:

../assets/bug_windows_font_size.png

It is most likely caused by Windows automatically resizing the text.

Fix on Windows:

  1. Go to Start > Settings > System > Display.
  2. Scroll down to the Scale & layout section.
  3. If the percentage is above 100 %–150 %, set it to 100 % and restart IGOOR; the display should now be perfect.